Clinic Returns Policy

RETURNS AND EXCHANGES 

All Sales Final. We only exchange goods if they are defective/damaged or do not fit properly. 

In circumstances where you consider a product defective or damaged, please contact us at 204-642-8398 within 48 hours of receipt of order with details of the products and defect/damage. Any reports after 48hours of receipt of order may not be elligable for return/exchange. 

If there is a discrepancy in size, an exchange may be issued within 5 business days of receipt of order - exchanges may be made for the same product, in a different size but may be subject to restocking fee. 

REFUNDS

In circumstances where refund is applicable, all refunds will be given in the form of store credit only. 

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN RESALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE/RETURN.

IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED/RETURNED (no exceptions will be made). 

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns and/or exchange can be directed to Gimli Veterinary Services Public Relations at 204-642-8398 or via email at: marketing@gimliveterinaryservices.com